Technical Support Specialist for Provincial Government IT
6 days ago
Job Overview
Mbi I.T. Services is currently seeking a skilled and experienced Technical Support Specialist to join our team in Belleville, ON.
Job Summary
We are looking for an individual with a strong background in IT field service to provide technical support for multiple geographically dispersed sites. The successful candidate will have excellent communication skills, be customer friendly, and adaptable.
Key Responsibilities
- Provide continuous maintenance, monitoring, and testing of systems to prevent unnecessary downtime by identifying and performing troubleshooting related to overall system performance, investigating problem areas, and recommending enhancements/improvements.
- Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as required.
- Provide technical support for existing and emerging in-court technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording by performing equipment installation, configuration, and testing, and addressing technical troubleshooting for end users.
- Performing equipment installation, configuration, and testing, addressing technical troubleshooting for end users, and providing best effort technical support for non-standard peripheral devices and software.
Requirements
- Requires knowledge of various types of computer hardware, network topologies, remote administration tools, maintenance operations, testing, diagnostic software, data back-up software, and recovery procedures.
- Investigate and resolve system performance problems, provide troubleshooting and end-user support in the use of enterprise and business applications software.
Nice to Have
- College diploma or university degree in the computer science and/or information technologies field or 7-10 years equivalent work experience.
- CompTIA A+ certifications.
- Cisco or Microsoft certifications.
Estimated Salary: $53,200 - $57,600 per annum (based on 26-28/hour)
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