Plan Administrator, CINUP

4 weeks ago


Winnipeg, Manitoba, Canada Johnston Group Full time
About Johnston Group

Johnston Group is a leading provider of employee benefit solutions to over 30,000 companies across Canada. With a reputation for excellence and a commitment to customer service, we offer a range of benefits and services to support the well-being of employees and their families.

About CINUP

CINUP is a collective force of Indigenous communities working together to achieve marketplace power and enhance employee benefits, services, and stability. With over three decades of experience, CINUP has established itself as a trusted name in Indigenous communities.

Job Summary

We are seeking a highly skilled and detail-oriented Plan Administrator to join our team. As a Plan Administrator, you will be responsible for the addition and maintenance of employee and dependent enrolment information on our benefit systems and creating employee packages. You will provide exceptional customer service and ongoing support to our internal and external clients through phone and/or email communication.

Key Responsibilities
  • Manage employee and dependent enrolment information on our benefit systems
  • Create employee packages and provide ongoing support to clients
  • Provide exceptional customer service through phone and/or email communication
  • Stay composed and organized in a high-volume environment
  • Build and maintain customer relations
  • Handle complex inquiries and solve concerns for customers in a timely manner
  • Manage multiple priorities and learn new technology
Requirements
  • Minimum one year of experience in group insurance, preferably in a customer service or administration role
  • Completion of courses within the industry (CEBS, LOMA) or equivalent work experience
  • Strong, confident communication skills, both oral and written
  • Detail-oriented with a focus on quality and accuracy
  • Ability to work independently and as part of a team
  • Proficient using MS Office and able to learn new technology
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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