Plan Administrator, CINUP

3 weeks ago


Winnipeg, Manitoba, Canada Johnston Group Full time
About Johnston Group

Johnston Group is a leading provider of employee benefit solutions to over 30,000 companies across Canada. With a reputation for excellence and a commitment to customer service, we offer a range of benefits and services to support the well-being of employees and their families.

About CINUP

CINUP is a collective force of Indigenous communities working together to achieve marketplace power and enhance employee benefits, services, and stability. With over three decades of experience, we have established ourselves as a trusted name in Indigenous communities.

Job Summary

We are seeking a highly skilled and detail-oriented Plan Administrator to join our team. As a key member of our benefits team, you will be responsible for the addition and maintenance of employee and dependent enrolment information on our benefit systems and creating employee packages. You will provide exceptional customer service and ongoing support to our internal and external clients through phone and/or email communication.

Key Responsibilities
  • Manage employee and dependent enrolment information on our benefit systems
  • Create employee packages and provide ongoing support to clients
  • Provide exceptional customer service through phone and/or email communication
  • Work collaboratively with our benefits team to achieve our goals
  • Stay up-to-date with industry developments and best practices
Requirements
  • Minimum one year of experience in group insurance, preferably in a customer service or administration role
  • Completion of courses within the industry (CEBS, LOMA) or equivalent work experience
  • Strong, confident communication skills, both oral and written
  • Detail-oriented with a focus on quality and accuracy
  • Ability to stay composed and organized in a high-volume environment
  • Capable of building and maintaining customer relations
  • Ability to handle complex inquiries and solve concerns for our customers in a timely manner
  • Ability to manage multiple priorities
  • Proficient using MS Office
  • Ability to learn new technology and work with proprietary computer applications
  • Strong team player with the ability to work independently
  • Bilingualism is an asset


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