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Sales Operations Manager

2 months ago

Summerside, Canada Standard Aero Full time
Job Summary

We are seeking a highly skilled Sales Operations Leader to join our Airlines & Fleets Sales and Marketing team at StandardAero. As a key member of our team, you will play a critical role in supporting the successful operation of our front-end business, ensuring the smooth and effective utilization of our global network of turbine engine overhaul facilities.

Key Responsibilities
  • Develop and execute a comprehensive CRM strategy, leveraging Salesforce to drive sales growth and customer engagement.
  • Collaborate with stakeholders across the organization to ensure seamless integration of Salesforce systems, capturing all required information and integrating successfully with associated IT systems.
  • Provide regular reports to enable leadership and facilities management to accurately track captured sales and customer demand versus induction capacity.
  • Ensure data accuracy and integrity within Salesforce, scrubbing data as required and policing prescribed menu item lists to facilitate ease of use.
  • Support user requests for data, including targeted marketing campaigns and strategic planning purposes.
  • Plan for and maintain the currency of the database, coordinating with the company's specialist IT division and third-party vendors as needed.
  • Coordinate with other divisions and corporate leadership to ensure StandardAero secures the best value for money relating to its investment in the Salesforce platform.
Requirements
  • Minimum 10 years of experience in a relevant sales operation/CRM role, with delivered and sustainable results.
  • Strong business and financial acumen, with the ability to collaborate and contribute to the success of the total business model.
  • Thorough knowledge of Salesforce, preferably including administrative level usage.
  • Strong planning, organizational, analytical, leadership, interpersonal, decision-making, oral, and written communication skills.
  • A strong background in customer engagement and/or support.
  • A confident and articulate communicator capable of inspiring strong collaboration in an organization.
Reporting

The position reports to the Vice President – Marketing, within StandardAero's Airlines & Fleets Sales and Marketing team.

Benefits
  • Health and Dental coverage
  • Company pension
  • Paid Sick and Vacation time
  • Bonus opportunities
  • Short & Long Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities