Senior Risk Prevention Specialist

1 week ago


Old Toronto, Canada Scotiabank Full time
About Scotiabank

Scotiabank is a leading bank in the Americas, dedicated to helping its customers achieve success through a wide range of advice, products and services.

We are guided by our purpose: "for every future", which reflects our commitment to making a positive impact on the lives of our customers and their communities.

About the Role

This is an exciting opportunity to join our team as a Senior Fraud Detection Analyst, where you will play a key role in preventing and minimizing losses to the Bank resulting from fraudulent activity.

The successful candidate will be responsible for analyzing alerts generated by fraud monitoring systems and/or batch reports, reviewing previous activity, and contacting customers, branches and other Financial Institutions (FIs) to determine if the account has been compromised.

You will work closely with the rest of the Fraud Detection Team to share information and trends, ensuring large-scale fraud trends are identified and actioned quickly.

Key Responsibilities
  • Analyze alerts generated by various fraud detection tools and assess the probability that fraud is occurring.
  • Making a decision, based on the analysis completed, to block the account, reduce the limit on the card, place a hold on the account or contact the cardholder and/or branch to discuss the activity.
  • Engage with branches and other FIs to determine the legitimacy of suspicious activity.
  • Work closely and effectively with the rest of the Fraud Detection Team in sharing information and trends to ensure large-scale fraud trends are identified and actioned quickly.
  • Monitor Service Level Agreements and Alert queues for timely actioning of alerts as per the queue priority matrix.
Requirements

To succeed in this role, you will require:

  • Strong communication skills in English.
  • Flexibility required with business hours.
  • Active listening skills and appropriate acknowledgment statements.
  • Ability to build customer loyalty through listening, relationship building, and professional and persuasive communication skills.
  • Ability to work in a fast-paced, changing environment.
  • Critical thinking and sound decisions are required to maintain an acceptable balance between fraud control and customer service.
What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan.

We also provide opportunities for professional development and growth, as well as a dynamic and inclusive work environment.

Location

This position is located in Toronto, Ontario, Canada.



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