Senior Risk Management Specialist

6 days ago


Old Toronto, Canada Wave HQ Full time

We empower small business owners to manage their finances with confidence, and we're seeking a Senior Risk Management Specialist to join our team at Wave HQ in Toronto.

About the Role:
  • As a Senior Risk Management Specialist, you'll be responsible for leading a team of Payment Risk Analysts and ensuring their performance meets the highest standards.

You will be accountable for team performance and coaching, as well as reviewing transactions and improvement initiatives. Your expertise will help reduce losses and improve the customer experience.

Key Responsibilities:
  • Providing guidance and feedback to your team to achieve exceptional results through regular meetings and performance evaluations.
  • Assessing the risk of each business and working with owners to establish best practices to protect against disputes.
  • Leveraging your knowledge to enhance our risk infrastructure, processes, and procedures to minimize losses and boost customer satisfaction.
  • Regularly analyzing team metrics and loss reports to maintain a deep understanding of team performance and company impact.
Requirements:
  • A minimum of 3 years of experience in fraud detection, preferably in merchant accounts or credit card payments.
  • Thorough knowledge of chargeback prevention strategies and experience improving policies and operations in a fast-paced environment.
  • Excellent communication skills to build strong relationships with our business owners.
About Us:

We believe in empowering small businesses to thrive. Our commitment to innovation and customer satisfaction has earned us recognition as one of Canada's Top Ten Most Admired Corporate Cultures and a Great Place to Work in Technology and Millennials.

The salary range for this role is $120,000 - $150,000 per year, depending on experience. We offer a competitive compensation package, flexible work arrangements, and a comprehensive benefits program.



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