Ecommerce Logistics Account Manager
2 weeks ago
At Gobolt, we're revolutionizing the ecommerce and last-mile logistics industry with our cutting-edge technology and customer-centric approach. We believe in building strong relationships with our merchant partners and delivering exceptional services to drive their success.
Job DescriptionWe're seeking a highly skilled Ecommerce Logistics Account Manager to oversee and strengthen relationships with our key merchant accounts. In this role, you'll work closely with our Operations and Sales teams to ensure seamless processes for our merchants and serve as the primary escalation point for complex issues.
Key Responsibilities- Oversee a team of Account Managers and serve as the point of contact for key merchant accounts, building and maintaining strong relationships to enhance trust and long-term partnerships.
- Develop and implement strategies to improve the merchant experience, reduce escalations, and increase overall account stability and satisfaction.
- Monitor and analyze account metrics, using data insights to identify opportunities for account optimization and problem resolution.
- Design and implement efficient workflows and processes to scale account management efforts, reduce inefficiencies, and adapt to rapid business changes.
- Bachelor's degree in Business, Supply Chain, Operations, or a related field (preferred but not required).
- 4+ years of experience in account management, preferably within logistics, supply chain, or a similar fast-paced environment.
- Track record of working in high-growth or startup-style environments, with the ability to adapt and thrive in changing conditions.
- Fantastic leadership skills with proven ability to manage a strong team.
- Strong escalation handling abilities, with a calm, solution-focused approach under pressure.
- Excellent communication skills (both written and verbal) with the ability to manage merchant relationships and navigate difficult conversations professionally.
$80,000 - $110,000 per year, based on location and experience.
About the RoleThis is a unique opportunity to join a high-growth company that's shaping the future of ecommerce and logistics. As an Ecommerce Logistics Account Manager, you'll have the chance to make a meaningful impact on our merchant partners' success and contribute to the growth of our company.
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