Account Management Director

2 weeks ago

Old Toronto, Canada Gobolt Full time

At Gobolt, we're revolutionizing ecommerce and last-mile logistics with a customer-centric approach. Our technology-driven solutions cater to businesses of all sizes, from local brands to large national retailers.

We operate as an extension of our customers' teams, delivering best-in-class services every step of the way. As part of our high-growth journey, we're building North America's largest electric vehicle fleet to reduce our environmental footprint.

We're seeking a dynamic and results-oriented Account Management Director to oversee relationships with our merchant partners. In this role, you'll work closely with our Operations and Sales teams to ensure smooth processes for merchants while serving as the primary escalation point for complex issues.

Key responsibilities include:

  • Overseeing a team of Account Managers and serving as the point of contact for key merchant accounts, building and maintaining strong relationships to enhance trust and long-term partnerships.
  • Managing the end-to-end lifecycle of merchant accounts, including onboarding, support, performance tracking, and regular reporting on account health and satisfaction.
  • Developing and implementing strategies to improve the merchant experience, reduce escalations, and increase overall account stability and satisfaction.
  • Maintaining up-to-date knowledge of industry trends and developments to inform strategic decisions.

A successful candidate will have:

  • A Bachelor's degree in Business, Supply Chain, Operations, or a related field (preferred but not required).
  • 4+ years of experience in account management, preferably within logistics, supply chain, or a similar fast-paced environment.
  • Track record of working in high-growth or startup-style environments, with the ability to adapt and thrive in changing conditions.

Preferred skills include:

  • Fantastic leadership skills with proven ability to manage a strong team.
  • Strong escalation handling abilities, with a calm, solution-focused approach under pressure.
  • Excellent communication skills (both written and verbal) with the ability to manage merchant relationships and navigate difficult conversations professionally.
  • Proficiency in analyzing data and account metrics to inform decision-making and identify improvement areas.

We offer a competitive salary range of $90,000 - $120,000 per year, plus a comprehensive benefits package including health, dental, and vision plans for you and your family.

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