Ecommerce Merchandising Manager

4 months ago

Toronto, Canada SkiptheDishes Full time

The eCommerce Merchandising Manager is accountable for the entire financial and merchandising performance of the assigned business portfolio. The primary mandate of this role is to deliver business growth through new user trials and conversion through merchandising management. Key performance metrics include Order Volume and Frequency, AOV, GMV, GM, Item Availability, and Working Capital.

**What’s On Your Plate**:

- Formulate and execute merchandising strategy to achieve the P&L building blocks (OV, AOV, VCM, basket mix, and Gross Margin)
- “Buy Right and Sell Right”. Own supplier relationships to “Buy Right” - understanding regional market differences, balance cost, MOQ, service levels, quality, and freshness with an end-to-end mindset. “Sell Right” through curation of assortment, developing new customer use cases, sourcing new brands, and customer-based pricing/promotion
- Owns all supplier engagement and negotiations to manage profitability, supplier performance (Fillrate, MOQ/DSD negotiations, and partnership opportunities
- Accountable for customer item availability overall, particularly focusing on the key volume items through actively balancing supplier service levels, alternative channel/sourcing, and/or alternative item replacements
- Partner with marketing, growth, and store operations to develop demand planning (and in turn supply planning) factoring in site capacity for all key promotional events
- Work closely with Store Operations to understand each fulfillment store capacity, throughput, DOH, as well as key categories to optimize DSD vs. owned distribution vs. 3PL and improve overall “flow” across the network
- Drive supplier performance for service levels (On-Time-In-Full) to drive in-stocks, and ensure availability of KVIs through rapid replenishment using secondary source and/or substitution products
- Execute continuous improvement strategies across merchandising/promo planning, logistics, and supplier/3PL community that drive availability, DOH performance, and Working Capital

**Recipe for Success**:

- 3-4 years experience in eCommerce Merchandising experience with P&L responsibility
- 2+ years of experience in Supply Chain or Replenishment in a Retail Environment (Grocery or Perishable experience preferred)
- Strong knowledge of Merchandise Management System (MMS) such as JDA, Blue Yonder, or equivalent system
- Category knowledge in Grocery/Fresh perishables

**What It’s Like to Work at Skip**:
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends, and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun, and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard, and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

**Note**:_ _**_All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory._

LI-MO1

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