Banquet & In-Room Dining Server (Full-time) - Shangri-La Vancouver

3 hours ago

Vancouver, British Columbia, Canada Shangri-La Hotel Full time
Job Title: Banquet & In-Room Dining Server

We are seeking a highly skilled and experienced Banquet & In-Room Dining Server to join our team at Shangri-La Hotel Vancouver. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests in a fast-paced and dynamic environment.

Key Responsibilities:
  • Review and understand Banquet Event Orders (BEOs) to ensure banquet rooms are set according to customer requests.
  • Execute specifications listed on BEOs, paying close attention to special needs and requests.
  • Attend pre-shift meetings to ensure events are on time and according to the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in BEOs.
  • Maintain proper standards of service to ensure a positive dining experience, including delivering items, fulfilling guest needs, removing courses, replenishing utensils, and refilling glasses.
  • Have a good understanding and be able to communicate products and services to guests, when required.
  • Deliver and serve welcome drinks, food, meals, condiments, and accompaniments.
  • Prepare tables, action stations, buffets, service carts, and dessert tables/carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Communicate any areas of need, problems, and concerns from guests to Banquet Captain/Banquet Manager.
  • Assist others with side work, including cleaning, stocking, folding silverware, etc.
  • Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, and stations.
  • Ensure that meeting rooms are re-set for next event, if required.
  • Undertake other ad hoc related responsibilities, as required.
Requirements:
  • Previous service knowledge and training is required.
  • Minimum 2 years work experience in banquets, room service, or restaurant service is preferred.
  • Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
  • Current Serving it Right and Food Safe Level 1 certification.
What We Offer:

As a Banquet & In-Room Dining Server at Shangri-La Hotel Vancouver, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional service to our guests. You will also have access to our Colleague Privileges program, which includes:

  • Adventure to 100+ Shangri-La Hotels and Resorts with Complimentary Room Nights and other Travel perks.
  • Experience our renowned food & beverage with a special Colleague Discount.
  • Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa.
  • Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
  • Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
  • Connect your event leads or employee referrals and earn a special Colleague bonus.
  • Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
  • Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
  • Pursue your own ongoing development through our education reimbursement program.
  • Secure your vehicle conveniently with access to heavily discounted monthly paid parking.
  • Eligible Colleagues receive a 25% discount on their monthly transit pass.
  • Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental, and vision care benefits.
  • Eligible Colleagues can build retirement savings with employer support contributions.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

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