Banquet & In-room Dining Server (Full-time)

9 hours ago

Vancouver, British Columbia, Canada Shangri-La Hotel Full time

Seeking a Full-Time Banquet & In-Room Dining Server to provide exceptional service and create memorable experiences for guests in a fast-paced, dynamic environment.

Shangri-La Vancouver is a luxurious urban sanctuary nestled between the mountains and the sea, offering a unique blend of tranquility and inspiration. As a Full-Time Banquet & In-Room Dining Server, you will be an integral part of our team, responsible for delivering exceptional service and creating memorable experiences for our guests.

**Key Responsibilities:**

  • Review and understand BEO or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
  • Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.
  • Attend all pre-shift meetings to ensure events are on time as per the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
  • Maintain proper standards of service to ensure a positive dining experience: delivering items, fulfilling guest needs, removing courses, replenishing utensils, refilling glasses.
  • Have a good understanding and be able to communicate products and services to guests, when required.
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Communicate any areas of need, problems, and concerns from guest to Banquet Captain/Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections.
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.
  • Ensure that meeting rooms are re-set for next event, if required.
  • Undertake other ad hoc related responsibilities, as required.

**Requirements:**

  • Previous service knowledge and training is required.
  • Minimum 2 years work experience in banquets, room service, restaurant service is preferred.
  • Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
  • Current Serving it Right and Food Safe Level 1 certification.

**Compensation:** $20.36/hour plus gratuities

Shangri-La Vancouver is committed to fostering a workplace that promotes and values diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa. Our sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.

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