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Banquet Server

2 months ago

Vancouver, British Columbia, Canada Shangri-La Hotel Full time

About the Role:

Shangri-La Hotel Vancouver is seeking a skilled Banquet and In-Room Dining Server to join our team on an on-call basis. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests in the banquet space.

Key Responsibilities:

  • Review and understand Banquet Event Orders (BEOs) to ensure banquet rooms are set according to customer requests.
  • Execute specifications listed on BEOs, paying close attention to special needs and requests.
  • Attend pre-shift meetings to ensure events are on time and according to the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in BEOs.
  • Maintain proper standards of service to ensure a positive dining experience, including delivering items, fulfilling guest needs, removing courses, replenishing utensils, and refilling glasses.
  • Have a good understanding and be able to communicate products and services to guests, when required.
  • Deliver and serve welcome drinks, food, meals, condiments, and accompaniments.
  • Prepare tables, action stations, buffets, service carts, and dessert tables/carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Communicate any areas of need, problems, and concerns from guests to the Banquet Captain/Banquet Manager.
  • If no upcoming events, have rooms in a readiness position for any possible site inspections.
  • Assist others with side work, including cleaning, stocking, folding silverware, etc.
  • Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dance floors, and stations.
  • Ensure that meeting rooms are re-set for the next event, if required.
  • Undertake other ad hoc related responsibilities, as required.

Requirements:

  • Previous service knowledge and training is required.
  • Minimum 2 years of work experience in banquets, room service, or restaurant service is preferred.
  • Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
  • Current Serving it Right and Food Safe Level 1 certification.

Compensation: $20.36/hour plus gratuities