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Banquet & In-room Dining Server (ON-call)
2 months ago
Banquet & In-Room Dining Server sought for a dynamic team to deliver exceptional guest experiences in a fast-paced environment.
Shangri-La Vancouver, a Forbes Five-Star and AAA Five Diamond hotel, is seeking a charismatic and dedicated individual to join our team as a Banquet & In-Room Dining Server. This role is perfect for those who thrive in a dynamic environment and are passionate about delivering exceptional guest experiences.
Key Responsibilities:
- Review and understand BEO or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
- Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.
- Attend all pre-shift meetings to ensure events are on time as per the banquet event course.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Maintain proper standards of service to ensure a positive dining experience: delivering items, fulfilling guest needs, removing courses, replenishing utensils, refilling glasses.
- Have a good understanding and be able to communicate products and services to guests, when required.
- Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
- Prepare tables, action stations, buffets, service carts, dessert table/carts.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Perform basic cleaning tasks as needed or directed by supervisor.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
- Communicate any areas of need, problems, and concerns from guest to Banquet Captain/Banquet Manager.
- If no upcoming events, please have rooms in a readiness position for any possible site inspections.
- Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.
- Ensure that meeting rooms are re-set for next event, if required.
- Undertake other ad hoc related responsibilities, as required.
Requirements:
- Previous service knowledge and training is required.
- Minimum 2 years work experience in banquets, room service, restaurant service is preferred.
- Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
- Current Serving it Right and Food Safe Level 1 certification.
Compensation: $20.36/hour plus gratuities
Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.
Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa. Our sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.
