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Assistant Manager

2 months ago

Vaughan, Ontario, Canada Build-A-Bear Workshop Full time
Job Title: Assistant Manager

The Assistant Manager is a key member of our team, responsible for driving sales growth, maintaining operational excellence, and leading a high-performing team. As a seasoned leader, you will be expected to model our core values and behaviors, ensuring a positive guest and associate experience.

Key Responsibilities:
  • Lead a team of associates to consistently model our Experience First standards and behaviors
  • Communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
  • Energize associates to ensure proper coverage, exceptional guest service, completion of daily tasks, and adherence to company standards
  • Delegate tasks effectively to associate team members
  • Maintain a positive and motivational style in all communication and actions to promote productivity and ownership
  • Drive associate engagement by recognizing and rewarding employees for outstanding performance
  • Build a highly satisfied and loyal customer base through engagement, conversion, and capturing guest information for our loyalty program
  • Audit daily punches to ensure accuracy and compliance with our payroll and timekeeping policies and procedures
  • Adhere to and enforce all store security and cash management policies and procedures
  • Ensure the store is always Grand Opening ready by following opening and closing procedures
  • Operate and maintain all IT systems in accordance with policies and procedures
  • Use good judgment and partner with the Chief Workshop Manager to make necessary decisions within the company's guidelines
  • Ensure compliance with all company policies and procedures, as well as federal, state, local, and provincial laws
  • Communicate any guest service and/or associate issues to the Chief Workshop Manager in a timely fashion and collaborate on resolution of all issues
Additional Responsibilities:
  • Maintain the efficient and productive handling of all merchandise, including shipment receipt and processing, floor sets, markdown optimization, and replenishment systems, while maintaining backroom Standard Operating Procedures (SOP)
  • Implement all visual merchandising plans and updates displays using our visual standard guidelines and store presentation tools
  • Ensure all safety policies and procedures are followed and accidents are reported timely
  • Partner with the Chief Workshop Manager in the execution of the short and long-term store business plans to drive results, improve profitability, and maximize business opportunities
  • Participate in the recruiting, interviewing, hiring, and training of employees as delegated by the Chief Workshop Manager
  • Assist the Chief Workshop Manager to ensure compliance with all federal, state/provincial, and local laws and regulations that govern the store's operation
  • Use good judgment and partner with the Chief Workshop Manager to make necessary decisions within the company's guidelines
  • Proactively seek personal learning and development opportunities to build leadership skills and enhance individual performance

Qualifications:

  • Two+ years of supervisory experience with a proven, successful track record in a customer-centric business, preferably in restaurant or specialty retail business
  • Minimum of high school diploma or GED equivalent; college/university degree a plus
  • Is ambitious and success-oriented
  • Exceptional leadership and selling skills
  • Models personal and professional integrity
  • Excellent interpersonal communications skills, including verbal and written communication
  • Organized and planful; pays attention to details
  • Is flexible and adaptable in a fast-paced work environment
  • Fosters a high-energy environment and demonstrates an appreciation for children of all ages
  • Balances the appropriate levels of warmth and dominance in their management style
  • Proven success with training and developing associates to maximize their potential

Job descriptions are used for informational purposes only and are not to be considered all-inclusive of responsibilities within a position. They may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.