Global User Experience Research Lead

3 weeks ago


Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time

At PlayStation, we're on a mission to create an immersive gaming experience that captivates our audience. To achieve this, we're seeking a skilled User Experience Researcher to join our team at Haven Studios in Montreal, QC.

About the Role:

This is a pivotal position that requires you to drive user research initiatives, informing the development of our live service products. As a key member of our research team, you'll be responsible for planning, designing, and executing studies to gather insights into player behavior and preferences.

You will work closely with designers, producers, and other stakeholders to ensure that your findings are actionable and lead to informed decision-making. Additionally, you'll leverage our research lab to conduct high-quality studies, providing real-time insights that shape our product roadmap.

We're looking for someone with a passion for video games, excellent communication skills, and the ability to handle multiple priorities in a fast-paced environment. If you have a background in human-computer interaction, interaction design, or cognitive psychology, we'd love to hear from you

Key Responsibilities:
  • Plan and execute user research studies to inform product development.
  • Conduct qualitative and quantitative research activities, including moderating tests and analyzing findings.
  • Communicate research findings to cross-functional teams, ensuring that they drive player-first decisions.
  • Leverage our research lab to run high-quality studies, providing real-time insights.
  • Collaborate with Sony's central user research team to align methodologies and share best practices.
Requirements:
  • 5+ years of experience in game user research, playtesting, or a related field.
  • Proficiency with research tools like screeners, survey platforms, telemetry systems, and statistical analysis software.
  • Strong communication and collaboration skills.
  • Ability to handle multiple priorities in a fast-paced live service environment.
  • Bilingualism (English and French) is mandatory due to the nature of playtest lab work.
What We Offer:
  • A competitive salary range of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work on cutting-edge projects with a passionate team of professionals.
  • Ongoing training and development opportunities to help you grow in your career.

Haven Studios is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our passion for creating exceptional gaming experiences.



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