Global Solutions Delivery Manager

2 days ago


Montreal, Quebec, Canada Cision Global Full time

At Cision Global, we're on the lookout for a seasoned professional to fill the role of Global Solutions Delivery Manager. If you have a passion for driving business growth and delivering exceptional customer experiences, this might be the opportunity for you.

About the Role

This is an exciting position that requires a unique blend of project management, technical, and customer service skills. As a Global Solutions Delivery Manager, you will use your expertise to implement, improve, and evolve client news monitoring needs and reporting to meet their business objectives.

Key Responsibilities
  • Develop and execute comprehensive project plans to ensure timely completion and high-quality deliverables.
  • Work closely with clients to understand their goals, research brands, competitors, and industries to provide actionable recommendations for set-up and best practices within our platform.
  • Create and manage complex news searches using Boolean logic to meet clients' specific needs.
  • Lead training sessions, workflow recommendations, and strategic guidance through phone and web conferences to ensure seamless onboarding.
  • Maintain accurate documentation and organization in Salesforce to track project progress and status.
  • Collaborate with internal teams to deliver world-class customer experiences and drive product innovation by sharing valuable customer feedback.
  • Foster strong relationships and deliver top-notch customer service to build trust and loyalty.
Requirements
  • A minimum of 1-3 years of experience in customer-facing roles at a SaaS company, with a proven track record of managing customer portfolios.
  • Excellent communication and project management skills, with the ability to adapt to diverse client needs.
  • Solid customer success management experience, including a deep understanding of retention strategies in B2B SaaS subscription businesses.
  • Bilingual proficiency in French and English (must).

This role demands advanced proficiency in written and spoken English, given the regular interactions with global employees and clients. The estimated annual salary for this position is $80,000 - $110,000, depending on location and qualifications.



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