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Customer Experience Lead

2 months ago

Burnaby, British Columbia, Canada Groupe TVA Full time

About Groupe TVA

Groupe TVA is a leader in a movement that brings affordable wireless services to Canadians. We're always on the lookout for go-getters who are committed to disrupting the status quo.

Job Summary

We're seeking a Retail Sales Specialist, Key Holder to join our team. As a key member of our retail team, you will be responsible for driving sales by offering best-in-class mobile plans to our customers.

Key Responsibilities

  • Drive sales by offering best-in-class mobile plans to our customers
  • Live out our values to provide outstanding customer service
  • Ensure an engaging and exciting workplace for yourself and peers

Requirements

  • The ability to have an engaging conversation to discover our customer's needs and deliver a winning solution
  • Experience working within a fast-paced environment where customers can expect prompt and personal service
  • A positive attitude that leads to exceptional customer experience
  • Availability to work a variety of shifts including evenings, weekends and statutory holidays

What We Offer

  • A competitive starting salary plus commissions
  • A customizable health & dental benefits program
  • Opportunities for company-matched pension
  • A wellness program that focuses on physical, psychological, financial, and social health
  • An Employee Assistance Program for you and your family, including Virtual Healthcare
  • Opportunities to participate in projects that make an impact and take on challenges that will allow you to surpass yourself
  • Development opportunities to help you reach your full potential within Groupe TVA

We Value Your Uniqueness

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential.