Product Experience Strategist

1 week ago


Waterloo, Ontario, Canada TextNow Full time

We believe communication is a fundamental right. At TextNow, our mission is to break down barriers and free the flow of conversation for people everywhere.


We're seeking a seasoned Senior Product Manager to lead our Core Experience Product team in delivering a world-class user experience.


As a Senior Product Manager, you will be responsible for crafting and executing a comprehensive user experience strategy that aligns with our company objectives and user needs.


Your key responsibilities will include:



  • Developing and evolving a user experience strategy to enhance the overall core user experience.
  • Leading a technical pod of Engineers, Design, and business partners to foster a culture of innovation and collaboration.
  • Partnering with our UX Research team to employ design thinking methodologies and leverage data-driven insights to identify opportunities for simplification and differentiation.
  • Utilizing user feedback, analytics, and user behavior data to drive iterative improvements and maintain a user-centric approach throughout the product development lifecycle.
  • Collaborating cross-functionally with design, engineering, marketing, and other teams to drive the development and launch of new features and enhancements that create a seamless and unified user journey.
  • Monitoring key performance indicators (KPIs) and regularly assessing the app's performance to identify areas for improvement and optimization.


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