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Business Operations Coordinator

2 months ago

Winnipeg, Manitoba, Canada Access Credit Union Full time

Job Summary:

The Business Administrator provides exceptional member experience by delivering personalized service, promoting credit union products and services, and offering administrative support to the Business Lending team.

Key Responsibilities:

  • Greet members and potential members, responding to inquiries on basic credit union products and services.
  • Resolve member problems and concerns, referring complex issues to the appropriate person or department.
  • Refer members to appropriate staff members and departments as necessary.
  • Administer and process specialized accounts, such as business memberships and accounts, online banking, and credit card applications.
  • Act as the member point of contact for CAFT.
  • Prepare bank confirmations and assist with credit card applications.
  • Solicit new members and foster business development through service excellence, product knowledge, and teamwork.
  • Provide administrative support and assistance to the Business Loan department.
  • Process all required reports and documentation efficiently and accurately, ensuring deadlines are met.
  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
  • Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.

Requirements:

  • Grade 12 diploma or equivalent.
  • Business Administration or other post-secondary education would be considered an asset.
  • Previous customer service experience.
  • Demonstrated desire to serve others in a friendly and professional manner.
  • Ability to identify and willingness to act upon sales and service opportunities.
  • Strong interpersonal and communication skills, both verbal and written.
  • Attention to detail with high degree of accuracy.
  • Ability to work in a fast-paced environment and perform well under pressure.
  • Ability to prioritize using sound judgment to make timely and effective decisions.
  • Knowledge of Access Credit Union's products and services.
  • Ability to follow standardized policies and procedures.
  • Knowledge of risk management within the financial industry.
  • Proficient computer skills.