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IT Technical Team Lead: Strategic Technology Manager

2 months ago

Montreal, Quebec, Canada Medisca Full time
About Medisca

Medisca is a global corporation with a strong presence in North America, Australia, and Europe. With over 30 years of experience in pharmaceutical compounding, we are dedicated to delivering customized solutions that meet the highest standards of quality and innovation.

Job Summary

We are seeking an experienced IT Technical Team Lead to oversee our technical support team. As a hands-on leader, you will be responsible for managing IT projects, ensuring high-quality technical support across the organization, and mentoring a vibrant team of support specialists.

Key Responsibilities
  • Provide advanced technical guidance to the IT team and other employees
  • Oversee IT projects, ensuring they are delivered on time and within budget, while meeting the organization's standards
  • Maintain comprehensive documentation of systems, processes, and procedures
  • Prepare and present regular reports on system performance, issues, and project progress
  • Partner with the training department to design training programs and workshops for the organization as new systems are being launched
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Five (5) years of experience in system and network administration
  • Proven experience in a leadership or supervisory role
  • Microsoft 365 Certifications (considered an asset)
  • Strong knowledge of Windows operating systems, network protocols, and security principles
  • Proficiency in managing virtualization technologies (e.g. Hyper-V)
  • Experience with cloud services (e.g.Azure)
  • Remote access related systems, VPN, MDM, 2FA, Entra/Active Directory, DNS, DHCP WIFI, Radius
What We Offer
  • Estimated Salary: $120,000 - $150,000 per year
  • A competitive benefits package, including health and dental insurance, retirement plan, and paid time off
  • A dynamic and collaborative work environment with opportunities for growth and development
  • A flexible work schedule with options for remote work
  • A comprehensive training program to help you succeed in your role
About You
  • You have a proven track record of success in IT leadership and technical support
  • You possess excellent communication and interpersonal skills, with the ability to effectively manage a team
  • You are a strategic thinker with a focus on innovation and continuous improvement
  • You are passionate about technology and committed to staying up-to-date with the latest developments
  • You are a team player who thrives in a fast-paced environment
How to Apply

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.