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Customer Service Representative

2 months ago

Sherwood Park, Alberta, Canada Total Construction Solutions Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Agent to join our team at Total Construction Solutions Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide accurate and timely information to customers regarding our services and policies
  • Arrange for billing and refunds as necessary
  • Explain the type and cost of services offered to customers
  • Maintain accurate records and statistics of customer interactions
  • Perform general office duties as required
Requirements
  • Secondary (high) school graduation certificate
  • Experience in customer service or a related field is an asset
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment