Customer Service Representative

3 weeks ago


Sherwood Park, Alberta, Canada Boyd Autobody & Glass Full time
Customer Service Representative

We're looking for a skilled Customer Service Representative to join our team at Boyd Autobody & Glass in Sherwood Park, Alberta. As a key member of our Repair Facility Team, you'll play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
  • Ensure consistent execution of our WOW plan to exceed customer expectations.
  • Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and ASE schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation.
  • Prepare RO work packets, including QC checklists, work orders, and parts lists.
  • Record all communication with customers and insurance partners during the repair process.
  • Confirm car rental information and update ASE with rental car usage information.
  • Manage ARMS throughout the day to ensure accurate vehicle tracking.
Requirements:
  • High School Diploma
  • Minimum 1 year's experience in a similar role
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience

We offer a great salary and benefits package, as well as the opportunity to grow and develop your skills in a fast-paced environment. If you're a motivated and detail-oriented individual with excellent communication skills, we'd love to hear from you.



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