Customer Service Representative

3 weeks ago


Sherwood Park, Alberta, Canada Total framing Solution Inc Full time

We are seeking a skilled Customer Service Representative to join our team at Total Construction Solutions Inc. As a key member of our customer service team, you will be responsible for addressing customer complaints and concerns, answering inquiries, and providing information to customers.

Key Responsibilities:

  • Address customer complaints and concerns in a professional and courteous manner
  • Answer customer inquiries and provide information on our services and products
  • Arrange for billing and refunds as needed
  • Explain the type and cost of services offered to customers
  • Maintain accurate records and statistics of customer interactions

Requirements:

  • Secondary (high) school graduation certificate
  • Experience in customer service is an asset
  • Excellent communication and problem-solving skills

Work Environment:

  • Permanent position
  • 35 hours per week
  • English language


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