Maintenance Operations Manager
1 month ago
We are seeking a highly skilled Service Manager to lead our service team at Green Diamond Equipment's Middleton, NS location.
About the RoleThe Service Manager will oversee the daily operations of the service department, ensuring maximum performance and customer satisfaction in a fast-paced branch environment.
- Maintain a safe working environment and prioritize customer satisfaction.
- Effectively communicate job expectations, monitor results, and coach employees to achieve optimal outcomes.
- Ensure adherence to manufacturer warranty procedures by service staff.
- Utilize business systems to create and manage work/repair orders.
- Serve as the primary point of contact for customers and the sales department for repair scheduling, quote creation, and status updates.
- Create schedules and staffing requirements, assigning jobs based on priority and technical skill set.
- Monitor department efficiency, operational budget, and expenses.
- Participate in recruiting, staffing, and developing training plans for service department staff.
- A minimum of 3 years' experience in a managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above-average computer skills, including Microsoft Office proficiency.
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry is considered an asset.
We offer full-time employment, opportunities for advancement within a progressive organization, and a competitive compensation package including:
- A salary range of $85,000 - $110,000 per year, depending on experience.
- FAMILY HEALTH BENEFITS AND COMPANY PENSION PLAN
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