Branch Experience Director

2 days ago


Drummondville, Quebec, Canada National Bank Full time
Client-Focused Leadership

We are seeking a Branch Experience Director who can provide excellent leadership and direction to a team of customer service representatives. This individual will be responsible for developing and implementing strategies to improve client satisfaction and loyalty, as well as collaborating with other departments to complete various mandates and projects.

Key Responsibilities:
• Develop and implement strategies to improve client satisfaction and loyalty.
• Collaborate with other departments to complete various mandates and projects.
• Provide guidance and coaching to team members to help them achieve their objectives.

Requirements:
• Bachelor's degree in a related field and 4-6 years of experience, or equivalent combination of education and experience.
• Minimum 2 years of experience in personnel management and coaching.
• Mutual Fund Representative (MFR) title is an asset.

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