Client Rep

4 weeks ago

Drummondville, Quebec, Canada Soucy Full time
The art of customer service: your domain of excellence This position will not only allow you to contribute to customer satisfaction but also support sales growth and enhance Soucy's brand recognition. Learn and master the full range of products and services offered to effectively support internal and external customers.
Initiate non-compliance requests related to customer orders and contribute to finding permanent solutions.
Analyze the product life cycle and ensure the availability of service parts.
Assist and support warehouse clerks in the United States.
Participate in various committees and meetings regarding customer issues, orders, product performance within the network, and technical matters.
Contribute to the continuous improvement of processes and take charge of special projects.
Create and update technical documentation to support operations.
Assist and participate as needed in the annual inventory count.
Assist and substitute team members in the service department when necessary, with tasks such as:
Handling and reviewing warranty claims
Managing and following up on technical cases between customers and internal teams
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