Healthcare Scheduling Coordinator
3 weeks ago
VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to provide high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and other community settings.
Job Summary
The Scheduling Coordinator plays a critical role in ensuring that healthcare services are scheduled in a timely and efficient manner. This position requires strong communication and organizational skills, as well as the ability to work effectively with clients, families, funders, and healthcare teams.
Key Responsibilities
- Accept new client offers and schedule services accordingly
- Use scheduling software to schedule, service changes, and updates
- Maintain accurate and up-to-date service plans
- Communicate regularly with clients, caregivers, and funders
Requirements
- Post-secondary school education in healthcare or a related field (certificate/diploma preferred)
- Minimum of three years related work experience in a healthcare organization/agency or in an administrative position requiring extensive scheduling
- Excellent telephone skills and ability to interact professionally with callers
- Strong organizational skills with attention to detail and ability to prioritize multitask and change priorities and direction easily
- Excellent communication and interpersonal skills
- Ability to support client needs consistent with our client and family-centered approach and provide a positive experience with each contact
- Knowledge of the GTA and TTC routes or relevant contracted areas
- Strong computer and data entry skills
- Speed and accuracy in computer inputting (50 wpm)
What We Offer
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- Comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events
Accommodation and VHA's Commitment to DEI
VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. We strive to uphold our commitments to being an Equal Opportunity Employer and champion inclusion and diversity in all parts of our organization.
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