Principal Platform Architect

2 weeks ago

Montreal, Quebec, Canada ServiceNow Full time
Job Description

The Principal Platform Architect is a technical advisory role responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform.

Key Responsibilities
  • Develop strong relationships with CIOs and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
  • Translate business objectives to outcomes into a customer roadmap.
  • Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
  • Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with core systems.
  • Establish and manage technical governance processes.
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
  • Advocate and champion ServiceNow's advisory and expert services best practices and industry use cases with clients.
  • Contribute thought leadership on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.
  • Guide customers down prescriptive solution design and manage through technical implementation decision points.
  • Define solutions across the platform that align to out-of-the-box capabilities.
  • Support the sales effort in scoping and estimation that refine the customer vision and capabilities into activities and estimates.
Qualifications
  • Consulting experience, preferably in management consulting leadership roles at top-tier consulting companies focused on technology.
  • Experience working with functional business leaders, identifying business objectives, and developing outcome-focused roadmaps.
  • Large program experience leading architecture and design.
  • Enterprise architecture experience, including enterprise architect certification (Togaf, IT4IT, etc.).
  • Cloud application technology experience, including significant roles in implementing SFDC, WKDAY, Success Factors, Oracle Cloud, and Remedy.
  • Minimum 2 years of ServiceNow Platform experience required.
Competencies
  • Telco experience.
  • Customer focus.
  • Collaboration.
  • Driving results.
  • Cultivating innovation.
  • Courage.
  • Consultative perspective.
  • Managing complexity.
  • Strategic mindset.
  • Technical development.
  • Travel up to 25%.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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