ServiceNow Business Process Consultant

1 month ago

Montreal, Quebec, Canada RENAPS Full time
Job Title: ServiceNow Business Process Consultant

At RENAPS, we are seeking a highly skilled ServiceNow Business Process Consultant to join our team. As a Business Process Consultant, you will play a key role in designing, deploying, and integrating ServiceNow products for our clients.

Key Responsibilities:
  • Participate in the design, deployment, and integration of ServiceNow products for our clients.
  • Contribute to project planning and delivery methodology definition.
  • Design and lead client demonstrations and workshops.
  • Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
  • Collaborate with ServiceNow and extended project teams to meet client business objectives.
  • Gather and analyze client business needs.
  • Define business processes and process improvement areas.
  • Create high-quality written deliverables.
  • Assist in backlog prioritization and test plan definition.
  • Participate in application review, testing, and quality control activities.
  • Design and conduct training and knowledge transfer sessions.
  • Ensure the quality and adequacy of the proposed solutions with the clients' business needs.
Requirements:
  • University degree in Information Technology or equivalent.
  • Any ServiceNow certification (CSA, CIS) will be considered an asset.
  • Proficiency in process analysis and workflow design in a user context.
  • Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday or other).
  • Good understanding of user needs.
  • Experience in writing user stories and documenting development efforts.
  • Excellent oral and written communication skills (fluent French / English minimally functional).
  • A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
  • Leadership, able to guide clients and contribute to multiple projects at once.
  • Analytical and detail-oriented.
  • Client satisfaction and problem-solving orientation.
  • Interested in business development and collaboration with presales.
  • Knowledge of Agile/Scrum practice (asset).

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