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Customer Experience Strategist

2 months ago

Markham, Ontario, Canada Accoravillage Full time
Director of Customer Experience

At Accoravillage, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As our Director of Customer Experience, you'll play a critical role in shaping our customer journey and ensuring seamless interactions across all touchpoints.

Key Responsibilities:
  • Develop and implement customer experience strategies that enhance satisfaction and loyalty.
  • Lead cross-functional teams to address quality-related issues and implement solutions.
  • Analyze customer feedback and data to identify areas for improvement and create action plans.
  • Collaborate with departments to develop effective customer management strategies aligned with company objectives.
  • Train and support staff on best practices for customer interactions and service excellence.
Requirements:
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum 10 years of experience in customer support or service management, with at least 5 years of proven experience in a customer experience or customer success management role.
  • Proven track record in executing strategic initiatives that drive organizational growth and innovation.
  • Strong leadership skills, with a proven track record of developing high-performing teams.
What We Offer:
  • Comprehensive health insurance, dental coverage, life insurance, and vision care.
  • Travel insurance for those who love to explore.
  • Paramedical coverage to nurture your physical and mental well-being.
  • Room for growth and advancement within our company.
  • Access company-sponsored learning opportunities.

We value inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. At Accoravillage, we believe that happy and fulfilled employees are the key to our success. Come be a part of a team where your well-being and professional growth are our top priorities.