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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Global Wireless Solutions Inc. Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Global Wireless Solutions Inc.

Job Summary

The Technical Support Agent will be responsible for providing technical assistance and support to our customers and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance, and maintaining accurate records of problems and solutions.

Key Responsibilities
  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to computer systems, networks, and internet connectivity
  • Develop and maintain accurate records of problems and solutions
  • Provide training and guidance to users on technical procedures and best practices
  • Collaborate with internal teams to resolve technical issues and improve overall system performance
Requirements
  • College diploma or equivalent in a related field
  • 1-7 months of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong attention to detail and organizational skills
Work Environment

The Technical Support Agent will work in a fast-paced environment with a focus on providing excellent customer service. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and excellent communication skills.

What We Offer

Global Wireless Solutions Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.