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Remarketing Specialist

2 months ago

Oakville, Ontario, Canada FCT Full time
About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and detail-oriented Remarketing Specialist to join our team. As a Remarketing Specialist, you will be responsible for providing world-class service to customers, clients, partners, and vendors. You will participate in the intake, management, redemption, appraisal, and disposal of repossessed assets.

Key Responsibilities
  • Provide exceptional customer service and support to internal and external stakeholders.
  • Appraise and determine accurate wholesale and retail values on assets to maximize national returns.
  • Stay up-to-date on industry trends and developments, including Boats, RVs, Trailers, ATVs, Motorcycles, and other financed securities.
  • Prepare detailed support documents and maintain accurate records.
  • Perform duties related to intake, repossession, transport, and skip processes according to company policies and legislative guidelines.
  • Closely and accurately invoice accounts.
  • Provide information and guidance to customers to facilitate bringing accounts current.
  • Manage vendor performance and ensure tasks are completed and expectations met.
  • Conduct PPSA searches, discharges, and registrations.
  • Track and resolve complaints.
  • Assign and track third-party vendors, including Bailiffs, Tracers, Transporters, Auctions, dealers, lawyers, and agencies.
  • Update and prepare various reports, manipulate data, and provide meaningful insights.
  • Document processes and train other employees.
Requirements
  • University or college degree preferred.
  • Two to five years of remarketing, repossession, and collections experience or a combination of education and industry-related experience.
  • Strong knowledge of the automotive finance lifecycle and the automotive industry.
  • Understanding of non-standard items, such as recreational vehicles, ATVs, trailers, Boats, Motors, Motorcycles, and other equipment.
  • Firm understanding of Privacy Laws, Personal Property Security Acts, and collections laws across Canada.
  • Understanding of Canadian insolvency laws and legal recovery processes.
  • Proficiency with inventory management software, client maintenance software, collections software, and Microsoft Office.
  • Excellent oral and written communication skills in English. Bilingual French/English is an asset.
What We Offer
  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

We are committed to fostering a diverse and inclusive environment and actively work towards it every day. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.