Customer Experience Associate

2 days ago

Toronto, Ontario, Canada Jewlr Full time
About the Role

The Customer Experience Associate will be responsible for delivering exceptional customer service through various channels, ensuring timely and professional responses to customer inquiries.

Key Responsibilities
  • Handle and resolve customer complaints in a thoughtful and efficient manner.
  • Assist customers with product selection, order placement, and post-purchase support.
  • Collaborate with internal teams to provide feedback on customer insights and improvement areas.
  • Maintain up-to-date knowledge of our products and services to assist customers effectively.
  • Identify opportunities to improve the customer experience by gathering and analyzing customer feedback.
Requirements
  • College Diploma and/or relevant experience.
  • 5+ years previous experience in a customer service or customer-facing role, ideally in eCommerce or retail.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to manage multiple tasks in a fast-paced environment.
About Jewlr

Jewlr is a leading online jewelry retailer that offers personalized and customized fine jewelry. We are committed to delivering exceptional customer service and building lasting relationships with our customers.

  • Customer Experience Director

    3 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    2 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Associate to join our team at Scotiabank.Key ResponsibilitiesBuild strong relationships with customers and deliver exceptional customer serviceUncover and resolve customer needs through effective communication and problem-solvingExplain complex concepts in a clear and concise...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Associate to join our team at Scotiabank.Key ResponsibilitiesBuild strong relationships with customers and deliver exceptional customer serviceUncover and resolve customer needs through effective communication and problem-solvingExplain complex concepts in a clear and concise...

  • Customer Experience Associate

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions.Key ResponsibilitiesProactively discover customer needs and listen to...

  • Customer Experience Associate

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions.Key ResponsibilitiesProactively discover customer needs and listen to...

  • Customer Experience Associate

    21 hours ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide exceptional customer service to internal and...

  • Customer Experience Associate

    20 hours ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide exceptional customer service to internal and...

  • Customer Experience Associate

    4 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Key ResponsibilitiesTake a proactive approach...

  • Customer Experience Associate

    4 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Key ResponsibilitiesTake a proactive approach...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support to...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support to...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain strong relationships with customers to understand their needs and...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain strong relationships with customers to understand their needs and...

  • Customer Experience Associate

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our organization, providing exceptional service to our customers. Your primary focus will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions.Key ResponsibilitiesProactively discover customer needs and listen to...

  • Customer Experience Associate

    2 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored...

  • Customer Experience Associate

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored...

  • Customer Experience Associate

    24 hours ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Your key responsibilities will...

  • Customer Experience Associate

    1 day ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Your key responsibilities will...

  • Customer Experience Associate

    4 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored...