Learning and Development Consultant
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Learning and Development Consultant to join our team at The Institute for Performance and Learning. As a key member of our organization, you will be responsible for designing, developing, and facilitating training programs that enhance team member performance and engagement.
Key Responsibilities:- Training Design and Development: Create and maintain engaging training materials (in-person, virtual, and eLearning) tailored to meet the needs of different learning audiences. Ensure all content aligns with business objectives and adult learning principles.
- Program Facilitation: Deliver comprehensive training programs for new and existing Customer Service team members, fostering an interactive and supportive learning environment.
- Collaboration: Work closely with cross-functional teams and subject matter experts to ensure training content is accurate and relevant. Manage project timelines and resources effectively.
- Continuous Improvement: Gather and analyze feedback to refine and improve training content and delivery. Stay updated on industry trends to integrate innovative ideas into training programs.
- Language Proficiency: Must be fluent (written & verbal) in both English & French.
- Education and Experience: Post-secondary degree or diploma in business, adult learning/education, organizational development, or instructional design is an asset (or equivalent experience will be considered). 5+ years corporate facilitation experience in both classroom and virtual environments.
- Skills and Abilities: Strong understanding of adult learning principles and instructional design. Experienced in performance management and coaching for improvement. Ability to manage multiple projects and collaborate with diverse stakeholder groups.
- Travel: Occasional travel may be required.
- Work Environment: Hybrid work model.
We offer a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, paid time off, and up to 12 company holidays per year. We also offer life insurance coverage, an Employee Family Assistance Program, and a Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
We are an equal opportunity workplace and welcome applications from diverse candidates. If you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
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