Insurance Broker Customer Support Specialist

3 weeks ago


Montreal, Quebec, Canada Ontario Teachers Insurance Plan Full time
Customer Support Broker - Insurance Expert

At the Ontario Teachers Insurance Plan (OTIP), we believe that our employees are the key to our success. As a Customer Support Broker - Insurance Expert, you will be the primary point of contact for our exclusive VIP accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific needs.

Key Responsibilities:
  • Be the go-to expert for high-value clients and strategic accounts, providing exceptional customer service and support.
  • Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues with creative, thoughtful solutions.
  • Collaborate with internal teams to provide comprehensive insurance solutions that meet the needs of our VIP accounts.
Requirements:
  • RIBO license (or a commitment to obtain one).
  • Minimum of 3 years in personal lines automobile and property insurance.
  • Proficiency in French and English is required.
  • Intermediate knowledge of Microsoft Office Suite applications.
What We Offer:
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Flexible work-from-home and hybrid options.

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