Broker Support Expert

2 months ago

Montreal, Quebec, Canada Northbridge Financial Corporation Full time

Job Summary

The Digital Operations Specialist is responsible for providing operational support to brokers related to workflows and process readiness.

Key Responsibilities

  • Plan, organize, and manage multiple demands and changing priorities/projects, and deliver results.
  • Foster and build effective working relationships with both internal and external business contacts.
  • Analyze performance against monthly Key-Performance-Indicators (KPIs), investigates results and recommends actions to management to improve operational performance.
  • Analyze and interpret data for report preparation.
  • Commit to high standards of performance and aggressive goals.
  • Negotiate, consult, and communicate effectively with verbal and written skills.
  • Provide virtual and in-person broker training, development, and technical guidance to brokers regarding NBI digital solutions, systems, and processes as required.
  • Make informed decisions, solve problems, and troubleshoot effectively.
  • Understand real-time data connectivity solutions.
  • Have practical knowledge of prevalent BMS/CMS systems in Canada and brokers' operations with respect to those systems.
  • Deliver quality and responsive service to brokers.

Requirements

  • Post-secondary school education and/or equivalent on-the-job experience.
  • Minimum 5-7 years of insurance experience, systems or other related and transferable experience.
  • Working knowledge of insurance trends, developments, current standards, and federal, provincial, and local laws and regulations.
  • Proficiency in operational procedures, workflow, and processing functions.
  • Ability to work within a PC-oriented environment, including familiarity with email and Internet skills.
  • Competence with Microsoft Office Suite products.
  • Advanced knowledge of Excel.

What We Offer

  • Hybrid work arrangement, allowing for a balance between office and remote work.
  • Competitive salaries and comprehensive benefits, including employee share purchase plan, pension plans, RRSP, and discounts on staff insurance.
  • Flexible health benefits, early leave days, wellness programs, rewards, and recognition programs to prioritize well-being.
  • Education assistance, internal mobility, and mentoring programs to support career growth.
  • Donation matching and team volunteer days to give back to the community.

About Us

We're Northbridge Financial Corporation, a 100% Canadian-owned company serving through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We're committed to understanding our customers' needs and delivering exceptional service. Our employees are passionate about making a difference and working together to create a safer and brighter future for Canadian businesses.

  • Insurance Broker Customer Support Specialist

    3 weeks ago

    Montreal, Quebec, Canada Ontario Teachers Insurance Plan Full time

    Customer Support Broker - Insurance ExpertAt the Ontario Teachers Insurance Plan (OTIP), we believe that our employees are the key to our success. As a Customer Support Broker - Insurance Expert, you will be the primary point of contact for our exclusive VIP accounts, building strong, lasting relationships and offering tailored insurance solutions that meet...

  • Insurance Broker Customer Support Specialist

    3 weeks ago

    Montreal, Quebec, Canada Ontario Teachers Insurance Plan Full time

    Customer Support Broker - Insurance ExpertAt the Ontario Teachers Insurance Plan (OTIP), we believe that our employees are the key to our success. As a Customer Support Broker - Insurance Expert, you will be the primary point of contact for our exclusive VIP accounts, building strong, lasting relationships and offering tailored insurance solutions that meet...

  • Insurance Broker

    1 month ago

    Montreal, Quebec, Canada Aon Full time

    About the RoleWe are seeking a highly skilled Senior Broker to join our national team at Aon. As a Senior Broker, you will have the opportunity to work closely with account managers as an expert advisor, helping clients navigate their risk transfer strategy, particularly in relation to executive risks.Key ResponsibilitiesNegotiate with underwriters to secure...

  • Insurance Broker

    1 month ago

    Montreal, Quebec, Canada Aon Full time

    About the RoleWe are seeking a highly skilled Senior Broker to join our national team at Aon. As a Senior Broker, you will have the opportunity to work closely with account managers as an expert advisor, helping clients navigate their risk transfer strategy, particularly in relation to executive risks.Key ResponsibilitiesNegotiate with underwriters to secure...

  • Insurance Broker

    3 weeks ago

    Montreal, Quebec, Canada Aon Full time

    About the RoleAon is seeking a highly skilled Senior Broker to join our team. As a key member of our national team, you will have the opportunity to grow through training and support, working closely with account managers as an expert advisor.Key ResponsibilitiesNegotiate with Underwriters to secure the best terms, conditions, and competitive pricing for...

  • Insurance Broker

    1 month ago

    Montreal, Quebec, Canada Aon Full time

    About the RoleWe are seeking a highly skilled Senior Broker to join our national team at Aon. As a Senior Broker, you will have the opportunity to work closely with account managers as an expert advisor, helping clients navigate their risk transfer strategy, particularly in relation to executive risks.Key ResponsibilitiesNegotiate with underwriters to secure...

  • Insurance Broker

    1 month ago

    Montreal, Quebec, Canada Aon Full time

    About the RoleWe are seeking a highly skilled Senior Broker to join our national team at Aon. As a Senior Broker, you will have the opportunity to work closely with account managers as an expert advisor, helping clients navigate their risk transfer strategy, particularly in relation to executive risks.Key ResponsibilitiesNegotiate with underwriters to secure...

  • Licensed Real Estate Broker

    1 month ago

    Montreal, Quebec, Canada Guiker Full time

    Unlock Your Real Estate Potential with GuikerAre you a newly licensed broker or have less than two years of experience? We invite you to leverage our innovative platform and expert support to fast-track your real estate career. Our hybrid commission-only role offers a unique opportunity to build a robust portfolio, establish a strong reputation, and develop...

  • Licensed Real Estate Broker

    1 month ago

    Montreal, Quebec, Canada Guiker Full time

    Unlock Your Real Estate Potential with GuikerAre you a newly licensed broker or have less than two years of experience? We invite you to leverage our innovative platform and expert support to fast-track your real estate career. Our hybrid commission-only role offers a unique opportunity to build a robust portfolio, establish a strong reputation, and develop...

  • Real Estate Broker

    2 weeks ago

    Montreal, Quebec, Canada Guiker Full time

    Unlock your potential as a real estate broker with Guiker, a forward-thinking PropTech startup. We offer a unique opportunity to fast-track your career in rentals, providing you with the tools and support to succeed.Why Guiker Stands OutAt Guiker, we've streamlined the leasing process, connecting property investors with quality tenants across Montreal,...

  • Licensed Real Estate Broker

    1 month ago

    Montreal, Quebec, Canada Guiker Full time

    Unlock Your Real Estate Potential with GuikerAre you a newly licensed broker or have less than two years of experience? We invite you to leverage our innovative platform and expert support to fast-track your real estate career. Our hybrid commission-only role offers a unique opportunity to build a robust portfolio, establish a strong reputation, and develop...

  • Licensed Real Estate Broker

    1 month ago

    Montreal, Quebec, Canada Guiker Full time

    Unlock Your Real Estate Potential with GuikerAre you a newly licensed broker or have less than two years of experience? We invite you to leverage our innovative platform and expert support to fast-track your real estate career. Our hybrid commission-only role offers a unique opportunity to build a robust portfolio, establish a strong reputation, and develop...

  • Commercial Insurance Broker

    3 weeks ago

    Montreal, Quebec, Canada Drake International Full time

    Job Title: Commercial Insurance BrokerAbout the Role:As a Commercial Insurance Broker at Drake International, you will play a key role in helping businesses navigate the complex world of insurance. You will work closely with clients to understand their unique needs and provide tailored solutions to mitigate risks and protect their assets.Key...

  • Insurance Broker

    3 weeks ago

    Montreal, Quebec, Canada Ontario Teachers Insurance Plan Full time

    Insurance Broker - VIP Accounts SpecialistAt the Ontario Teachers Insurance Plan (OTIP), we believe that our employees are the key to our success. As a Broker Customer Support, you will be the primary point of contact for our exclusive VIP accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific...

  • Mortgage Broker Relationship Manager

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: #At Scotiabank, we are seeking a highly skilled Mortgage Broker Relationship Manager to join our team in Canada. This role is responsible for servicing a portfolio of existing mortgage broker relationships, growing Broker relationships, and providing high levels of underwriting service.Key Responsibilities:Manage existing relationships with a...

  • Mortgage Broker Relationship Manager

    3 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 209471At Scotiabank, we are committed to delivering exceptional results in an inclusive and high-performing culture.PurposeThis role contributes to the overall success of Scotia Mortgage Authority in Canada, ensuring specific individual goals, plans, and initiatives are executed in support of the team's business strategies and objectives. All...

  • Mortgage Broker Relationship Manager

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 209471At Scotiabank, we are committed to delivering exceptional results in an inclusive and high-performing culture.PurposeThis role contributes to the overall success of Scotia Mortgage Authority in Canada, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and...

  • Mortgage Broker Relationship Manager

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    About the RoleAs a Mortgage Broker Relationship Manager at Scotiabank, you will play a key role in contributing to the overall success of the organization in Canada. Your primary responsibility will be to ensure the execution and delivery of specific individual goals, plans, and initiatives in support of the team's business strategies and objectives.The...

  • Rental Broker

    5 days ago

    Montreal, Quebec, Canada Guiker Full time

    Unique Opportunity for New BrokersAre you a newly licensed broker or have less than two years of experience? Guiker offers a hybrid | commission-only role, providing a unique chance to fast-track your real estate career.How Guiker Supports Your CareerGuiker connects you with clients and listings from day one, helping you build your portfolio, reputation, and...

  • Commercial Insurance Broker

    3 weeks ago

    Montreal, Quebec, Canada BFL Canada Full time

    Job Title: Commercial Insurance BrokerWe are seeking a highly skilled Commercial Insurance Broker to join our team in Montreal. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients and colleagues.Key Responsibilities:Collect and review underwriting information from clients.Issue and format...