Senior Tax Professional Lead
3 weeks ago
Job Title: Senior Tax Professional Lead
Job Summary:
We are seeking a highly motivated Senior Tax Professional Lead to support our team of TurboTax Live Experts. As a Senior Tax Professional Lead, you will provide timely and accurate tax advice to Experts during tax season, assist Managers with team responsibilities, and help teach Experts how to research and troubleshoot tax and technical questions.
Key Responsibilities:
- Provide timely and accurate tax advice to Experts during tax season
- Assist Managers with team responsibilities, as needed
- Help teach Experts how to research and troubleshoot tax and technical questions
- Prepare and/or deliver training materials to be shared with Experts
- Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
Requirements:
- 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software
- Experience in a team leadership role in a professional tax preparation firm is a plus
- Comprehensive knowledge of tax regulations and laws
- Superior research, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Flexibility in availability and scheduling
- Strong customer service and customer experience acumen
- Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
About Intuit:
Intuit has consistently been recognized as one of Fortune's "100 Best Companies to Work for" and one of Fortune World's "Most Admired Software Companies". We are committed to providing our employees with a positive and inclusive work environment.
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