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Customer Service Team Lead

2 months ago

Montreal, Quebec, Canada Vertex Full time

Are you passionate about delivering exceptional customer experiences?

Vertex is seeking a skilled Customer Service Coordinator to join our team

Key Responsibilities:

• Supervise and advise the customer service team to ensure seamless communication and issue resolution

• Manage customer accounts and maintain accurate records to ensure timely follow-ups

• Process customer requests efficiently and effectively, providing solutions that meet their needs

• Enter and update data in our systems to ensure accuracy and compliance

• Perform various administrative office tasks to support the team's success

Requirements:

• 5+ years of experience in customer service, with a proven track record of delivering excellent results

• Strong knowledge of Microsoft Office suite and ability to learn new systems quickly

• Leadership and organizational skills to manage multiple priorities and deadlines

• Attention to detail and ability to maintain confidentiality

• Bilingualism (English and French) to communicate effectively with diverse customers

What We Offer:

• A daytime, permanent, and full-time position with a competitive salary ($55,000 and more depending on experience)

• A comprehensive benefits package and a schedule from Monday to Friday, with no evenings or weekends

• The opportunity to work with a dynamic team and contribute to the success of Vertex