Director of Canadian Operations
2 weeks ago
Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on its goals. We are committed to providing a seamless experience for our customers and employees.
Job DescriptionWe are seeking a highly skilled Director of Canadian Operations to lead our efforts in Canada. The successful candidate will be responsible for achieving sales, revenue, and customer retention results against plan, improving customer net promoter score (NPS) and experience, and partnering with segment leaders to set strategic priorities, goals, and targets for each sub-segment in Canada.
About the Role- Achieving annual gross sales, retention, net sales/book of business, and revenue targets in the Canada region
- Managing expenses to achieve annual EBITDA and OI targets
- Identifying, prioritizing, and executing on growth opportunities across all segments in Canada
- Preparing and implementing business plans for Canada to support profitable growth targets
You'll be a fit for this role if you have:
- A background in SaaS, technology, or a similar company and prior experience as a GM running a customer market and leading a significant sales team
- 15+ years of experience, with 5-10 years' experience in customer journey (including digital customer journey, B2B digital is preferred) and direct client management
- Experience managing revenue of $100 - 200M
The ideal candidate will possess:
- Excellent leadership and communication skills
- Ability to influence and work cross-functionally to achieve deliverables
- Strong collaboration, teamwork, and relationship-building skills across multiple levels and functions in the organization
We offer a comprehensive benefits package, including:
- Comprehensive benefit plans
- Flexible vacation time
- Two company-wide Mental Health Days Off
- Work from another location for up to a total of 8 weeks in a year
We help our customers pursue justice, truth, and transparency. Together, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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