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Technical Support Specialist

1 month ago


Richmond, British Columbia, Canada ECS Electrical Cable Supply Ltd. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at ECS Electrical Cable Supply Ltd.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our customers, ensuring that they have a positive experience with our products and services.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and technologies
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of computer systems, networks, and software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance