Technical Support Specialist

4 weeks ago


Richmond, British Columbia, Canada ECS Electrical Cable Supply Ltd. Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at ECS Electrical Cable Supply Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues related to our products and services.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Resolve technical issues related to our products and services
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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