Cybersecurity Project Lead

2 weeks ago

St John's, Newfoundland and Labrador, Canada GoSecure Full time

Project Managers are essential for the success of our Project Management Office team at GoSecure. We collaborate with IT security experts to oversee projects involving customers, quality, budget, and efforts related to all our professional services.

About the Role

The ideal candidate will assist in delivering GoSecure's services within agreed-upon duration, scope, and constraints while managing stakeholders' expectations and objectives.

Key Responsibilities:
  • Post-sales customer service;
  • Planning and overseeing projects throughout their entire lifecycle: initiation, planning, execution, monitoring, control, and closure;
  • Ensure completeness in a timely fashion and within budget;
  • Manage customers' expectations and ensure customers' satisfaction with GoSecure services;
  • Execute and support deployments and best practices coaching for customers;
  • Liaise with account managers and accounting teams to establish onboarding timelines and deliverables for new clients;
  • Onboarding of new customers and helping ensure all tasks are completed in a timely manner;
  • Execute daily customer support tasks including but not limited to deployments, health checks, and reporting;
  • Track support level and customer satisfaction metrics;
  • Ensure the support SLA's targets are being achieved and exceeded;
  • Identify opportunities to improve metrics and team efficiency based on results of reporting and analytics;
  • Develop and maintain project plans, issues log, and status reports;
  • Advocate and monitor customer requests/issues cross-departmentally;
  • Develop and implement a centralized system for onboarding documentation and processes;
  • Develop monthly reporting methods for any assigned client based on clients' needs and requirements;
  • Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness;
  • Contributes constructive feedback to management as part of the performance review process;
Requirements
  • Bachelor degree in business administration (BBA) or University degree in Computer Science or college diploma from a related program;
  • Master degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset;
  • Superior knowledge of English language;
  • Knowledge of French language would be an asset;
  • 2 years of professional experience in project management or in another relevant domain;
  • High interest in learning about cybersecurity topics such as Ethical Hacking, Managed Services, Security Architecture;
  • Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset;

Our preferred candidates will possess excellent analysis skills, exceptional organizational skills, ability to work independently and handle multiple tasks concurrently, superior verbal and written communication skills in English and French, energetic and positive attitude with a 'can do' approach.

We estimate the salary for this position to be around $85,000 per year, considering the location and industry standards. However, please note that this figure is subject to change based on individual circumstances.

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