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Project Coordinator

2 months ago

St John's, Newfoundland and Labrador, Canada GoSecure Full time

Project Management Role

We are seeking a skilled project manager to work alongside our IT security professionals to help manage customer relationships, quality, budget, and project efforts related to all our professional services.

Duties and Responsibilities

The successful candidate will assist in delivering GoSecure's services within the agreed-upon duration, scope, and constraints while managing stakeholders' expectations and objectives.

  • Provide post-sales customer service
  • Plan and oversee projects throughout their entire lifecycle: initiation, planning, execution, monitoring and control, and closure
  • Ensure completeness in a timely fashion and within budget
  • Manage customers' expectations and ensure customers' satisfaction with GoSecure services
  • Execute and support deployments and best practices coaching for customers
  • Liaise with account managers and accounting teams to establish onboarding timelines and deliverables for new clients
  • Onboard new customers and ensure all tasks are completed in a timely manner
  • Execute daily customer support tasks, including deployments, health checks, and reporting
  • Track support level and customer satisfaction metrics
  • Ensure the support SLA targets are being achieved and exceeded
  • Identify opportunities to improve metrics and team efficiency based on the results of reporting and analytics
  • Develop and maintain project plans, issues logs, and status reports
  • Advocate and monitor customer requests/issues cross-departmentally
  • Develop and implement a centralized system for onboarding documentation and processes
  • Develop monthly reporting methods for assigned clients based on clients' needs and requirements
  • Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness
  • Contribute constructive feedback to the management team as part of the performance review process

Qualifications

The ideal candidate will have the following qualifications:

  • Bachelor's degree in business administration (BBA) or university degree in Computer Science or college diploma from a related program
  • Master's degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset
  • Superior knowledge of the English language
  • Knowledge of French language would be an asset
  • 2 years of professional experience in project management or in another relevant domain
  • High interest in learning about cybersecurity topics such as Ethical Hacking, Managed Services, Security Architecture
  • Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset

P personal Abilities

The following personal abilities are favored at GoSecure:

  • Excellent analysis skills
  • Exceptional organizational skills
  • Ability to work independently and handle multiple tasks concurrently
  • Superior verbal and written communication skills in English and French are mandatory
  • Energetic and positive with a 'can-do' attitude

Language Code

en