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Restaurant Operations Manager

2 months ago

Halifax, Nova Scotia, Canada Smitty's Family Restaurant Full time
Job Description

We are seeking a highly skilled Restaurant Operations Manager to join our team at Smitty's Family Restaurant. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring that we provide exceptional customer service and maintain high standards of quality in all aspects of our business.

Key Responsibilities
  • Balancing Cash and Completing Financial Reports: The Restaurant Operations Manager will be responsible for balancing cash and completing balance sheets, cash reports, and related forms on a regular basis.
  • Performance Reviews: This role involves conducting performance reviews of employees to ensure that they are meeting their job expectations and providing feedback and coaching as needed.
  • Health and Safety Regulations: The successful candidate will ensure that health and safety regulations are followed at all times, and that all employees understand their roles and responsibilities in maintaining a safe working environment.
  • Customer Service: Providing excellent customer service is a key aspect of this role, including addressing customer complaints or concerns in a professional and courteous manner.
  • Daily Operations: The Restaurant Operations Manager will plan, organize, direct, control, and evaluate daily operations, including managing staff, inventory, and supplies.
Requirements
  • Education: A No degree, certificate, or diploma is required, but we are willing to train the right candidate.
  • Experience: Experience in a similar role is an asset, but not essential.
Work Setting

The ideal candidate will have experience working in a fast-paced environment, such as a restaurant, and will be comfortable with the physical demands of standing for extended periods.

Supervision

This role involves supervising 16-20 people, so excellent leadership and communication skills are essential.

Computer and Technology Knowledge

The successful candidate should have basic computer skills, including proficiency in a point-of-sale system.

Security and Safety

A basic security clearance and a criminal record check are required for this position.

Transportation/Travel Information

Public transportation is available, making it easy for the successful candidate to get to work.

Work Conditions and Physical Capabilities

This role requires standing for extended periods and working under pressure in a fast-paced environment.

Personal Suitability
  • Accurate: The successful candidate must be accurate in their work and able to meet deadlines.
  • Client Focus: Excellent customer service skills are essential, including being client-focused and responsive to customer needs.
  • Dependability: The Restaurant Operations Manager must be dependable and reliable, with a strong work ethic and commitment to excellence.
  • Efficient Interpersonal Skills: Excellent interpersonal skills are necessary for this role, including being efficient and effective in communicating with colleagues and customers.
  • Excellent Oral Communication: The successful candidate must have excellent oral communication skills, including being able to communicate clearly and effectively with colleagues and customers.
  • Excellent Written Communication: Strong written communication skills are also essential, including being able to write clear and concise emails and reports.
  • Flexibility: The Restaurant Operations Manager must be flexible and able to adapt to changing circumstances and priorities.
  • Organized: This role requires being organized and able to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: The successful candidate must be reliable and trustworthy, with a strong sense of integrity and ethics.
  • Team Player: Being a team player is essential for this role, including being able to work collaboratively with colleagues and contribute to a positive and supportive team culture.
Benefits

The successful candidate will receive a competitive salary of $60,000 - $70,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical and dental insurance, and paid time off.