Scotiabank Mortgage Enforcement Team Lead

6 days ago

Toronto, Ontario, Canada Scotiabank Full time

**Job Summary:**

We are seeking a seasoned professional to lead our Mortgage Enforcement team at Scotiabank. This role requires strong leadership skills, with the ability to manage and motivate a team of individuals to achieve exceptional results.

**Key Responsibilities:**

  • Manage compliance to Service Level Agreements and Contractual Obligations of Third Party Outsourcers by ensuring SLAs are adhered to, recommending changes to contracts, pricing, and service level agreements, providing input to Senior Management, and working with Outsourcers to resolve service or performance related issues.
  • Manage Performance of Third Party Outsourcers by overseeing the development, implementation, and management of an effective performance reporting program, working with internal and external partners to source information, recommending changes to contracts, market share allocation, pricing, and service level agreements, and facilitating monthly/bi-monthly touch base calls with Outsourcers.
  • Contribute to the overall results and efficiency of the unit by maximizing dollars collected and net recoveries of accounts assigned to the Centre through timely assignment of accounts, examining possible recovery methods, monitoring efforts of outside resources, reviewing and accepting/declining offers and costs, and responding to inquiries and providing guidance to internal partners.
  • Contribute to the orderly administration of Canada Collections by representing Operations in meetings and on projects, providing consultation to stakeholders and product lines, ensuring the identification and reporting of Fraud and Operational Risk matters, maintaining accurate customer information and collection history, and providing support to the Centre in the effective administration of assigned account portfolios.
  • Lead and develop a team of individuals by developing strategies and plans to recruit, train, and develop staff, championing an environment that promotes employee satisfaction, team leadership, team focus, and relationship building, providing coaching and guidance to Direct reports, recognizing opportunities to improve personal competencies, and establishing annual objectives that effectively support and closely align with those of the customer and stakeholders.

**Requirements:**

  • University/College degree in Business, Accounting, Finance, Business Management, or a minimum of 5 years of relevant experience.
  • Manager, Retail is a proven leader and Change Champion with thorough understanding of the Bank's collection culture, Legal Process (across Canada) products, systems, and risk policies.
  • Effective and proven leadership, relationship building, strategic influencing, and change leadership skills are essential.
  • Expert knowledge of retail credit policies and related operating procedures.
  • Above average organizational and motivational skills to effectively utilize the Agency & Recovery staff to obtain maximum volumes within strict time frames while adhering to Bank policies.
  • Proven communication skills, oral and written, as well as sound negotiation skills to effectively handle inquiries, escalated calls, or customer complaints.

**Benefits and Perks:**

  • $120,000 - $150,000 per year salary based on experience and location.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • An inclusive and high-performing culture that fosters growth and collaboration.
  • A dynamic and supportive work environment that encourages teamwork and innovation.

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