XM Business Transformation Expert

3 weeks ago

Toronto, Canada Optimus SBR Full time
About Optimus SBR

Optimus SBR is a premier management consultancy renowned for delivering impactful results for clients across diverse industries. With a strong track record in strategy, process management, and technology, we provide tailored solutions to drive business growth and improvement.

Our commitment to innovation and client success has earned us recognition as one of the Best Places to Work. We strive to be at the forefront of experience management, guiding our clients through their journey and helping them reinforce their brand promise at every interaction.

The Position

As an XM Business Consultant, you will play a critical role in guiding clients through the complexities of experience management. Leveraging the XM Discover platform, you will uncover deep insights into customer experiences and provide strategic recommendations that drive meaningful business improvements.

Responsibilities

  • Implement XM Discover solutions, customizing them to fit clients' specific requirements and goals.
  • Analyze qualitative and quantitative data from XM Discover to uncover key insights and trends.
  • Provide strategic guidance based on data analysis, helping clients improve customer experiences, employee engagement, and operational efficiency.
  • Integrate data with customer systems via SFTP and REST APIs.
  • Utilize XM Discover and other tools to conduct comprehensive data analysis.
  • Train client teams on XM Discover tools and best practices, providing ongoing support and troubleshooting as needed.
  • Become an expert on the Qualtrics Experience Management (XM) Platform and Optimus SBR Best Practices, staying current with industry trends.
  • Design and manage the build of dashboards/reports that visualize the results of clients' experience management programs.
  • Oversee project timelines, deliverables, and budgets to ensure successful implementation and client satisfaction.
  • Contribute to the life and culture of Optimus SBR by embodying the core values that drive our company.

Qualifications

  • 3-5 years of experience in business consulting, data analysis, or a related field. Prior experience with XM Discover or similar experience management tools is highly desirable.
  • Knowledge and expertise in call center operations are preferred but not mandatory.
  • Bachelor's degree in Business, Data Science, Marketing, or a related field. Advanced degrees or certifications in relevant areas are a plus.
  • Strong research analyst skill set with technical aptitude and the initiative to learn new programming solutions.
  • Familiarity with the XM Discover platform or similar experience management solutions.
  • Proficiency in data analysis tools and methodologies such as Microsoft Excel, Power BI, PowerPoint, Google Sheets, and Slides.
  • Optimus SBR programming knowledge, specifically DAX and JSON, is an asset.
  • Excellent communication, teamwork, time management, and problem-solving abilities.
  • A solution-oriented attitude and the ability to manage multiple projects in a fast-paced environment.
  • Strong attention to detail and a client-centric mindset.
  • A positive attitude, adaptability, and the ability to wear multiple hats in changing environments.

Why Choose Optimus SBR?

Innovative Culture: Be part of a forward-thinking organization that drives innovation and transformative solutions for clients across diverse industries.

Growth Opportunities: Optimus SBR provides ample opportunities for professional development and career growth, including access to mentorship programs and exposure to high-profile projects.

Collaborative Environment: Join a dynamic and diverse team of entrepreneurial thinkers, where collaboration and teamwork are key.

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