Healthcare Operations Manager

2 weeks ago

Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time
About the Opportunity

The IMIT Operations Manager, Registration and Switchboard Services, plays a critical role in transforming health information to achieve provincial standardization across NS Health. This position is responsible for providing strategic and program-level leadership of Information Management, including registration, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions.

The Operations Manager is responsible for implementing information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health. This includes providing technical oversight and subject matter expertise, as well as day-to-day leadership and support of the clinical implementation and maintenance activities related to specific application areas used within the portfolio.

The IM/IT Operations Manager, Registration and Switchboard Services will:

  • Implement operational plans to meet goals and objectives and financial targets of the portfolio
  • Maintain provincial oversight while leading teams for information management and systems transformation
  • Assist clinical programs with information management requests for the purposes of information collection, audits and quality review for health outcomes across NS Health
  • Ensure information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act
  • Lead staff located across the province, traveling as required to multiple locations to support and strengthen the team
About You

We are seeking a highly skilled and experienced professional with a strong background in information management and leadership. The ideal candidate will have:

  • Current registration with the Canadian College of Health Information Management (CHIMA)
  • Minimum of 5 years leadership experience with information management of an organization of significant size and/or complexity
  • Knowledge and skills in the areas of IMIT tools, applications, and systems supporting registration and switchboard services
  • Undergraduate degree, with consideration given to those with equivalent training and work experience
  • Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset
  • Project Management Professional (PMP) and/or organizational change management certification an asset
  • Experience implementing information management strategies, policies and processes for a large, complex organization
  • Experience in leading teams of staff with indirect accountabilities to other operational units
  • Strong coaching and mentoring skills
  • Knowledge of health care legislation including privacy legislation - Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff Rules and Regulations
  • Proven ability to maintain confidentiality and privacy
  • Competencies in other languages an asset, French preferred
Hours and Compensation

This is a permanent full-time position, 75 hours bi-weekly, with a competitive hourly rate of $50.19. Successful candidates may be eligible for our benefits package, which includes health, dental, travel, long-term disability, and life insurance coverage, as well as a defined benefit pension plan.

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