Customer Service Advisor

3 weeks ago


Milton, Ontario, Canada Uline Full time

Key Responsibilities:

  • Process customer orders and inquiries in a collaborative call center using cutting-edge technology.
  • Communicate effectively with customers over various channels, including phone, email, and chat.
  • Guide customers through Uline's website and online ordering process.
  • Become a product and solutions expert, equipped to answer questions about products, pricing, and shipping.

Requirements:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Prior customer service experience is beneficial, but comprehensive training is provided to ensure exceptional service.

Benefits and Perks:

  • Extensive health coverage, including medical, dental, and vision, after 30 days.
  • Basic life insurance, disability, and wellness programs.
  • Contributory RRSP plan with a 6% employer match, eligible after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs for performance, sales goals, and profit sharing.

About Uline:

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company renowned for exceptional service, quality products, and same-day shipping of our vast in-stock inventory. With over 9,000 employees across 13 locations, we're a dynamic and growing organization.

Uline operates as a drug-free workplace and is an Equal Opportunity Employer.


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