Customer Service Representative

4 weeks ago


Sudbury, Ontario, Canada Culligan of Canada Full time
{"title": "Customer Support Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Culligan of Canada. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and in-person
  • Assist customers with product inquiries, orders, and returns
  • Process customer payments and resolve any billing issues
  • Collaborate with internal teams to resolve customer complaints and issues
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous customer service experience, preferably in a retail or service industry
  • Intermediate computer skills and proficiency in CRM software
What We Offer
  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program to ensure success in the role
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development
About Us

Culligan of Canada is a leading provider of water treatment solutions, dedicated to helping individuals, families, and communities access clean and safe drinking water. We are committed to excellence, innovation, and customer satisfaction.

", "lang_code": "en"}

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