Inside Sales Support Representative

1 month ago


Maple Ridge, British Columbia, Canada Mircom Group of Companies Full time
Job Title: Inside Sales Support Representative

Mircom Group of Companies is seeking a highly skilled Inside Sales Support Representative to join our team in Maple Ridge, BC. As a key member of our Service department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide accurate quotations for customers, ensuring timely and efficient order processing.
  • Manage and develop new and existing customer relationships, ensuring high levels of satisfaction.
  • Review customer status and credit limits, ensuring accurate and up-to-date information.
  • Collaborate with Warehouse to ensure efficient order fulfillment and customer satisfaction.
  • Stay current with life safety product features, legislation, and regulations, providing expert advice to customers.
  • Attend industry events and seminars to stay informed and network with customers and partners.
  • Assist Sales Representatives in generating and managing leads, focusing on sales and customer accounts.
  • General office administration duties, including scheduling onsite meetings and providing product information to customers.
Requirements and Skills:
  • 1-3 years of experience in a similar role, preferably in the fire alarm, security, or electrical industry.
  • Post-secondary education and strong computer skills, including Microsoft Office.
  • Excellent organizational and communication skills, with the ability to work well under pressure and meet deadlines.
  • Strong customer service and interpersonal skills, with the ability to deal with confidential information professionally.
What Mircom Offers:
  • A dynamic and supportive work environment with opportunities for career advancement.
  • Competitive salary and comprehensive benefits package.
  • Company RRSP program and opportunities for professional development.


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